SMDIQ-FINTECH resolves complaints within 15 days through a two-level process. This policy is published under the Information Technology Act, 2000, its Intermediary Guidelines, and the Digital Personal Data Protection Act, 2023.
How to raise a complaint
Level 1: Support
Email support@smdiqfintech.com with your registered email, plan, and a description of the issue with screenshots if possible. We acknowledge within 48 hours and aim to resolve within 7 days.
Level 2: Grievance Officer
If you are not satisfied, or receive no reply in 7 days, write to our Grievance Officer. We will acknowledge within 24 hours and resolve within 15 days of receipt.
Grievance Officer
| Name | [Full Name] |
|---|---|
| Designation | [Designation] |
| grievance@smdiqfintech.com | |
| Phone | +91 84285 67899 |
| Address | [Registered office address] |
| Hours | Monday to Friday, 10:00 AM to 6:00 PM IST |
Other remedies
If your grievance remains unresolved, you may approach the National Consumer Helpline (1915 or consumerhelpline.gov.in), the appropriate Consumer Commission, or, for personal-data complaints, the Data Protection Board of India.